Privacy Policy
Villa Amorosa (referred to as “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian data protection laws.
1. Data we collect
We may collect and process the following personal data when you use our website:
- Full name
- Email address
- Phone number
- Arrival and departure dates
- Number of guests and special requests
- IP address and browser information (via cookies)
2. How we collect data
- Through the booking/contact form on our website
- Through cookies and analytics tools (Google Analytics, Meta Pixel)
3. Why we collect your data
We collect your data for the following purposes:
- To respond to inquiries and process reservations
- To provide personalized guest services
- To improve website functionality and performance
- To analyze visitor behavior for marketing and service optimization
4. Legal basis for processing
The legal grounds for data processing are:
- Your consent (e.g. when submitting a booking form)
- Contractual necessity (to prepare or fulfill a booking)
- Legitimate interest (for analytics and service improvements)
5. Data sharing
We do not sell or share your data with unauthorized third parties. However, we may share your data with:
- Web hosting and IT providers
- Service platforms used to operate this site (e.g., form plugins)
- Law enforcement or authorities when legally required
6. Cookies and tracking tools
We use cookies and third-party tools from:
- Google (Analytics, Tag Manager) – for site performance, visitor data, and usage behavior
- Meta (Facebook Pixel) – for marketing insights and retargeting
You can manage your cookie preferences through your browser or use the cookie settings on our site.
7. Data retention
We retain your personal data only as long as necessary to fulfill the purposes stated above, or as required by law.
8. Your rights
Under GDPR, you have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent
- Object to data processing
- File a complaint with a supervisory authority (AZOP – Croatia)
To exercise your rights, please contact us at: info@villaamorosa-losinj.com
9. Data security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
10. Changes to this policy
We may update this Privacy Policy occasionally. All updates will be published on this page.
Contact
If you have questions about this Privacy Policy or how we handle your data, please contact us at: info@villaamorosa-losinj.com
Last updated: 07.08.2025.